MechWarrior Online Support Page
Contact MechWarrior Online Support
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For questions and issues regarding your MechWarrior Online account, such as account recovery, inventory questions, etc.
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For Billing questions and issues, such as missing content, cancelling an eligible purchase, etc.
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For Moderation reports and questions, such as reporting a player for misconduct, inquiring about an action, etc.
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For Technical issues and questions, such as installation, stability and performance, and connectivity
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For any General questions and issues not associated with other Support categories
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For questions regarding privacy, such as data privacy concerns/protection
Recent Technical Articles
Error Code 0x0800763
posted in [ Technical ]
Q: Why am I encountering Error Code 0x0800763 when attempting to install/patch? This error is usually reported when there is a fundamental issue with the Microsoft installer system, often related to some...
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Black Screen at launch
posted in [ Technical ]
Q: Why am I encountering a Black Screen When Launching MWO? It's likely that your video settings for MWO are set in such a way that the client isn't able to render correctly. Your video settings are stored...
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FPS Issues
posted in [ Technical ]
Q: Why is my FPS lower than it used to be? If you are running MWO through the standalone client please try running your Repair Tool: Repair tool can be found by navigating to the folder where...
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MD5 Hash Mismatch Error Message
posted in [ Technical ]
Q: Why am I encountering an MD5 Hash Mismatch Error Message? The most common cause for the MD5 error is a firewall or anti-virus software interfering with the download/patch process. Please attempt...
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Refund Policies
posted in [ Billing ]
Q: Am I able to get a refund for a Collection if necessary? Refunds are granted without issue in cases where none of the Collection content has yet been delivered. If your Collection content has been...
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Merging Accounts
posted in [ Accounts ]
Q: I own two accounts. Can I merge them, or transfer content between them? We do not support merging or content transfers between accounts.
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Lost Account
posted in [ Accounts ]
Q: I've lost my account, or can't remember details such as the e-mail or Pilot Name. Can you help me track it down? If you are unable to recall the details of an account created in the past please...
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New player posting privileges
posted in [ Accounts ]
Q: I've just created an account, but I can't post on the forums. Is there an issue? You must play at least one match before gaining posting access to the New Player sub-forum. Posting outside of the New Player...
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Reporting Players for misconduct
posted in [ Moderation ]
Q: How do I report a player for misconduct? Game related Reports Please report offensive users via our in-game report system by selecting the offensive pilot's name (which can be accessed by using...
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Premium Time
posted in [ General ]
Q: What is Premium Time and how does it work? Premium Time provides you with a 50% boost on all C-Bill and XP rewards while activated. Premium Time is a subscription service Any Premium Time...
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