Merging Accounts
posted in [ Accounts ]
Q: I own two accounts. Can I merge them, or transfer content between them? We do not support merging or content transfers between accounts.
Read More
Lost Account
posted in [ Accounts ]
Q: I've lost my account, or can't remember details such as the e-mail or Pilot Name. Can you help me track it down? If you are unable to recall the details of an account created in the past please...
Read More
New player posting privileges
posted in [ Accounts ]
Q: I've just created an account, but I can't post on the forums. Is there an issue? You must play at least one match before gaining posting access to the New Player sub-forum. Posting outside of the New Player...
Read More
Content Removal
posted in [ Accounts ]
Q: Can you remove 'Mechs/Content I can't sell in game from my account? Yes, please strip and rename your unwanted 'Mechs to 'FOR REMOVAL', list the unwanted content and then contact us via accounts@mwomercs.com. We...
Read More
Missing Content
posted in [ Accounts ]
Q: I purchased a 'Mech Pack but it wasn't injected into my account. When will it arrive? Content injections are performed on the hour, every hour. For example, if you purchased your 'Mech Collection...
Read More
Missing Verification Email
posted in [ Accounts ]
Q: I didn't receive my verification email. What should I do? In rare cases the verification e-mail can take upwards of 10 minutes to arrive. You can also check the Spam or Junk filter of your e-mail...
Read More
Account Creation Error
posted in [ Accounts ]
Q: I'm receiving "Error 3M50L337" when trying to create an account, why? To help mitigate the creation of throwaway accounts, we do not allow for the creation of MechWarrior Online accounts using...
Read More
Email change
posted in [ Accounts ]
Q: How do I change my e-mail address? You can change your e-mail address by following this link. You must be logged into your account to change your e-mail address.
Read More
Password Change
posted in [ Accounts ]
Q: How do I change my password? You can initiate a password change from the login page by entering your e-mail into the associated field and clicking the 'Forgot Password?' link. You will then...
Read More
Pilot Name Change
posted in [ Accounts ]
Q: How do I change my Pilot Name? You can change your Pilot Name through our web interface here. Please note that while your first Pilot Name change is free, any subsequent changes to your Pilot...
Read More
