Black Screen at launch
posted in [ Technical ]
Q: Why am I encountering a Black Screen When Launching MWO? It's likely that your video settings for MWO are set in such a way that the client isn't able to render correctly. Your video settings are stored...
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Error Code 0x0800763
posted in [ Technical ]
Q: Why am I encountering Error Code 0x0800763 when attempting to install/patch? This error is usually reported when there is a fundamental issue with the Microsoft installer system, often related to some...
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MD5 Hash Mismatch Error Message
posted in [ Technical ]
Q: Why am I encountering an MD5 Hash Mismatch Error Message? The most common cause for the MD5 error is a firewall or anti-virus software interfering with the download/patch process. Please attempt...
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FPS Issues
posted in [ Technical ]
Q: Why is my FPS lower than it used to be? If you are running MWO through the standalone client please try running your Repair Tool: Repair tool can be found by navigating to the folder where...
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Refund Policies
posted in [ Billing ]
Q: Am I able to get a refund for a Collection if necessary? Refunds are granted without issue in cases where none of the Collection content has yet been delivered. If your Collection content has been...
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Missing Content
posted in [ Accounts ]
Q: I purchased a 'Mech Pack but it wasn't injected into my account. When will it arrive? Content injections are performed on the hour, every hour. For example, if you purchased your 'Mech Collection...
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Content Removal
posted in [ Accounts ]
Q: Can you remove 'Mechs/Content I can't sell in game from my account? Yes, please strip and rename your unwanted 'Mechs to 'FOR REMOVAL', list the unwanted content and then contact us via accounts@mwomercs.com. We...
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Premium Time
posted in [ General ]
Q: What is Premium Time and how does it work? Premium Time provides you with a 50% boost on all C-Bill and XP rewards while activated. Premium Time is a subscription service Any Premium Time...
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Reporting Players for misconduct
posted in [ Moderation ]
Q: How do I report a player for misconduct? Game related Reports Please report offensive users via our in-game report system by selecting the offensive pilot's name (which can be accessed by using...
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New player posting privileges
posted in [ Accounts ]
Q: I've just created an account, but I can't post on the forums. Is there an issue? You must play at least one match before gaining posting access to the New Player sub-forum. Posting outside of the New Player...
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Lost Account
posted in [ Accounts ]
Q: I've lost my account, or can't remember details such as the e-mail or Pilot Name. Can you help me track it down? If you are unable to recall the details of an account created in the past please...
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Merging Accounts
posted in [ Accounts ]
Q: I own two accounts. Can I merge them, or transfer content between them? We do not support merging or content transfers between accounts.
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Multiple Accounts
posted in [ Accounts ]
Q: Can I have two or more accounts? Under typical circumstances running alternate accounts is not prohibited, unless doing so violates a specific provision of this Code of Conduct. We understand that...
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Pilot Name Change
posted in [ Accounts ]
Q: How do I change my Pilot Name? You can change your Pilot Name through our web interface here. Please note that while your first Pilot Name change is free, any subsequent changes to your Pilot...
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Password Change
posted in [ Accounts ]
Q: How do I change my password? You can initiate a password change from the login page by entering your e-mail into the associated field and clicking the 'Forgot Password?' link. You will then...
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Email change
posted in [ Accounts ]
Q: How do I change my e-mail address? You can change your e-mail address by following this link. You must be logged into your account to change your e-mail address.
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Account Creation Error
posted in [ Accounts ]
Q: I'm receiving "Error 3M50L337" when trying to create an account, why? To help mitigate the creation of throwaway accounts, we do not allow for the creation of MechWarrior Online accounts using...
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Missing Verification Email
posted in [ Accounts ]
Q: I didn't receive my verification email. What should I do? In rare cases the verification e-mail can take upwards of 10 minutes to arrive. You can also check the Spam or Junk filter of your e-mail...
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Redemption of 'Mech Performance Steam Pack
posted in [ Billing ]
Q: How do I redeem 'Mech Performance Steam Pack? In order to redeem Steam Performance Packs, you need to download the MWO client through the Steam store. Once this has been completed, launch MWO through...
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Purchasing MC via Steam
posted in [ Billing ]
Q: How do I purchase MC via Steam? To purchase MC through Steam, all you need to do is launch MWO from the Steam application, and then select the 'PURCHASE MC' option located on the bottom left hand...
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Transaction Declined
posted in [ Billing ]
Q: My transaction is being declined. What should I do? Please double check if your card is not being declined by your financial institution and reach out to our payment service provider Xsolla as they...
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PayPal Credit
posted in [ Billing ]
Q: Can I pay using PayPal Credit Option? PayPal Credit is currently not supported. The only available workaround for using PayPal Credit funds for MWO transactions is to send money from your main...
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Missing Gift Code Email
posted in [ Billing ]
Q: I didn't receive a gift code I've just purchased. What should I do? The email might take some time until it reaches your mailbox. Please verify your Junk/Spam folder and mail rules in case it was mishandled....
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MWO System Specifications
posted in [ Technical ]
Q: What do I need to play MWO? Minimum Specifications Required: Operating System: Windows 7 Processor: Intel: Core 2 Duo E7300 @ 2.66 GHz / AMD: Athlon 64 X2 6400+ @ 3.2GHz RAM: 4 GB RAM Video Card:...
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An endless 'transaction processing' message
posted in [ Billing ]
Q: I am not able to process transaction due to endless processing message. What should I do? An endless 'processing' message is most often caused by the use of certain Extensions or Add-On's installed...
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